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Installation Guide

After-sales Policy

We stand behind the quality of every piece of feed processing equipment we manufacture. Our comprehensive after-sales policy is designed to minimize your downtime, protect your investment, and support you in serving your local end customers efficiently. For distributors and wholesale partners, we provide exclusive after-sales empowerment to help you build a reliable service reputation in your market.

Warranty Coverage

  • Warranty Period: 12 months warranty for the complete machine from the date of delivery. Core structural components (frame, main shaft, gearbox housing) are covered by an extended 24-month quality assurance.
  • Warranty Scope: Free replacement of parts and technical guidance for failures caused by manufacturing defects under normal operation. Wearing parts (dies, rollers, blades, seals) are covered by a 6-month warranty against material defects.
  • Exclusions: Damage caused by improper operation, unauthorized modification, improper maintenance, or consumable wear under normal use is not covered by the free warranty.

Global Technical Support

  • Lifetime Remote Support: Free lifetime technical consultation via email, WhatsApp, and video call. Our engineering team provides real-time troubleshooting, parameter adjustment guidance, and process optimization advice.
  • Documentation Support: Complete operation manuals, maintenance guides, circuit diagrams, and operation training videos are provided for all models, available in customizable language versions for OEM partners.
  • On-site Service: Optional on-site installation, commissioning and training service by our technicians, available for bulk orders and complete production line projects.

Spare Parts Supply

Adequate Stock: Common wearing parts and core components are kept in stock all year round, ensuring rapid dispatch within 24 hours of order confirmation.

Factory Direct Pricing: During the warranty period, defective parts due to quality issues are provided free of charge. After warranty, all spare parts are supplied at factory cost price with no markup.

Fast Global Delivery: We cooperate with major international express and logistics providers to deliver spare parts to your designated address worldwide, minimizing equipment downtime.

Installation & Commissioning Guidance

Free Remote Guidance: Standard models come with detailed installation drawings, step-by-step manuals and demo videos. Our technicians provide 1-to-1 video guidance to help your team complete installation and commissioning.

Line Project Support: For complete feed pellet production line projects, we provide free workshop layout design and full-process commissioning guidance to ensure the whole line reaches designed capacity.

Operator Training: Systematic operation and daily maintenance training for your technical team, covering standard operation, routine maintenance, and common fault handling.

Fast Response Mechanism

  • 24/7 Online Support: Our after-sales team responds to all technical inquiries and fault reports within 24 working hours. Emergency issues from wholesale partners are given priority processing.
  • Full Traceability: Each machine has a unique production record, and we keep complete quality files to quickly locate problems and provide targeted solutions.
  • Regular Follow-up: We conduct regular return visits to all cooperative partners to understand equipment operation status and provide proactive maintenance suggestions.

Exclusive Support for Distributors

  • OEM After-sales Alignment: For OEM/ODM partners, we provide branded after-sales materials, custom maintenance manuals and technical training to support your local brand service system.
  • Technical Empowerment: Regular product knowledge and after-sales skill training for your sales and service teams, helping you solve routine technical problems locally.
  • End-customer Backing: For end customers referred by distributors, we provide unified technical support and spare parts supply, reducing your after-sales pressure.

Frequently Asked Questions For Partners FAQ

We offer flexible MOQ. Standard models support trial orders starting from 1 unit, and bulk orders enjoy tiered price discounts. More>>

You provide your brand design files, we apply logo printing, custom packaging and branded manuals. A dedicated manager will follow up the whole process.

Standard models in stock can be shipped within 7 days. Customized bulk orders usually take 10-15 days for production, subject to order quantity.

Yes, we support voltage customization according to your local standard, such as 220V/380V, 50Hz/60Hz, as well as different plug types.

Yes, we provide product manuals, operation videos and online training to help your team master product knowledge and after-sales basics.

Yes, we have long-term cooperation with international logistics providers, supporting sea freight, air freight and door-to-door delivery to your designated port or address.

Each unit goes through 4-step inspection before delivery. We also accept third-party inspection arranged by you before shipment.

We offer a 12-month warranty for the complete machine from the date of delivery. Core structural components such as the frame, main shaft and gearbox housing enjoy an extended 24-month quality assurance for manufacturing defects.

Wearing parts including dies, rollers, blades and seals come with a 6-month warranty against material or manufacturing defects. Normal wear and tear from daily operation, damage from improper operation or unauthorized modification are not covered by the free warranty.

You can contact your dedicated account manager directly, or reach our after-sales team via email, WhatsApp or official website inquiry. We respond to all technical inquiries and fault reports within 24 working hours, and priority processing is provided for wholesale and OEM partners.

Yes. All standard models come with detailed installation drawings, step-by-step operation manuals and demo videos. Our technical team provides free one-on-one video guidance to help your team complete installation and commissioning. For complete production line projects, we also offer free workshop layout design and full-process commissioning support.

You can order spare parts directly from your account manager or our sales team. Common wearing parts and core components are kept in stock year-round, and orders are dispatched within 24 hours of confirmation. We cooperate with major international logistics providers to deliver spare parts to your designated address worldwide.

After the warranty period, we continue to provide lifetime free remote technical consultation. All spare parts are supplied at factory cost price with no markup, and we also offer paid upgrade, maintenance and overhaul services according to your needs.

Yes, optional on-site service is available. For bulk orders and complete production line projects, we can arrange technicians to your site for installation, commissioning and operator training. Related travel and labor costs will be quoted separately according to the project scale.

For OEM and ODM partners, we provide fully aligned after-sales support, including branded maintenance manuals, custom technical documents and exclusive training for your service team. We can also provide unified technical backup for your end customers under your brand system.

Absolutely. We provide regular product knowledge and after-sales skill training for distributors’ sales and technical teams, covering routine maintenance, common fault troubleshooting and parameter adjustment. This helps you solve most technical issues locally and reduce after-sales costs.

For replacement parts confirmed as manufacturing defects within the warranty period, we cover the cost of the parts themselves. International shipping fees are typically borne by the buyer, and we will arrange the most cost-effective logistics solution for you. Specific terms can be confirmed in your cooperation agreement.